<prompt> Fingqa isihloko: Ugogo othile washiywa ethuthumela ngenxa yokukhathazeka ngemva kokuthunyelwa umthethosivivinywa kagesi owawufuna imali engaphezu kuka-9 000 - nakuba empeleni ayemkweleta umhlinzeki wakhe kagesi u-59 kuphela. UMargaret Corey, oneminyaka engu-72, wathola incwadi evela eBritish Gas ethi bahlela ukuthatha isamba esikhulu ku-akhawunti yakhe yasebhange ezinsukwini ezimbalwa. Watshelwa ukuthi ukweleta imali engaphezu kwama-8.000 yegesi nangaphezu kwama-1.000 kagesi - okuyinani eliliphinda izikhathi ezingu-150 kunalokho okwakumelwe akhokhe ngempela. UMargaret Corey wasala ethukile ngemva kokuthola izikweletu ezimbili ezivela eBritish Gas ezibalelwa ku- 9,000. UNkk. Corey, waseFulwood, eLancashire, wathi: Kwakuthiwe ngangikweleta u-8,047 ngegesi kanye no-1,259 kagesi nokuthi kwakuzokhishwa ku-akhawunti yami ngo-March 9. Ngashaqeka ngokuphelele. Kumuntu ohlala yedwa njengami, lokho kwanele ukukwenza ugule. Ngenhlanhla nginomakhelwane omuhle engaya kuye. UNkk. Corey wathi wayengakwazi ukuyeka ukuqhaqhazela ngemva kokuvula lencwadi, eyayibeka obala indlela ilungiselelo lakhe lokukhokhisa imali ngokuqondile elalishintshe ngayo ngemva kokuba evumelane nesilinganiso esisha. Lapho ebiza iBritish Gas ukuze ibuze ngenani, yatshelwa ukuthi empeleni isamba semali okumelwe ikhokhwe kufanele sibe amaRandi angu-59. Yathi: Indoda engikhulume nayo isanda kusho ukuthi kwakuyi-blip. Wathi kunabambalwa, futhi kuyamkhathaza ukuthi wayezolile ngakho. Ngikhathazeka ngabanye abantu abaye benza la maphutha nokuthi bayozizwa kanjani. UNkk. Corey wathi wayesaba ukuthi imali izokhishwa ngokuzenzakalelayo ku-akhawunti yakhe ngemva kokuthola le ncwadi. Wanezela: Kuthiwani uma abantu bengahloli izinto njengoba ngenza futhi iBritish Gas izama ukukhipha yonke leyo mali ebhange labo? Abaningi abantu abayoba nalelo nani lemali ku-akhawunti yabo, ngakho ukukhokha ngeke kwenzeke, futhi lokho kungabangela zonke izinhlobo zezinkinga ezihlala isikhathi eside. Umkhulumeli weBritish Gas wathi kwakuyiphutha elenzekile. ULeigh Francis wathi: Lapho uNkk. Corey exhumana nathi mayelana nentengo yakhe yamandla sabeka uhlelo lwakhe lokukhokha ngokungalungile. Manje sesikulungisile lokhu futhi siye saxolisa kuNkk. Corey ngokuphazamiseka nokungaphatheki kahle futhi samnikeza isenzo senhliziyo enhle.  <response>: Inkampani enkulu yamandla kagesi yafaka iphutha lokukhokha kukagogo ocingweni. Wabe esethunyelwa i-akhawunti ka- 8,000 kagesi no- 1,000 kagesi. Lo wesifazane oneminyaka engu-72 ubudala uthe akazange ayeke ukuqhaqhazela ngemva kokuthola incwadi. Wayesaba ukuthi imali izokhishwa ngokuzenzakalelayo ku-akhawunti yakhe yasebhange. IBritish Gas manje ilungise inkinga futhi yaxolisa. 