<prompt> Fingqa isihloko: UPhilip Ewington, 62, wathi uzama ukubona uhlangothi oluhlekisayo ngemva kokuba iRoyal Mail ithumele iposi lakhe ekhelini elingalungile izinyanga eziyisithupha. Ikhasimende elikhungathekile lathi lizama ukubona uhlangothi oluhlekisayo ngemva kokuba iRoyal Mail ithumele iposi layo ekhelini elingalungile izinyanga eziyisithupha - kuhlanganise nezincwadi zazo zokuxolisa. UPhilip Ewington, oneminyaka engu-62, wathi izincwadi namaphasela abhalwe ngokucacile efulethini lakhe laseBedford ayelethwa kwenye indlu esemgwaqweni ofanayo okungenani isikhathi esingangesigamu sonyaka. Lo mhlaziyi osethathe umhlalaphansi, ohlala yedwa, wathi inkinga ngokuvamile ivela ngoLwesithathu lapho iposi lakhe lisesandleni somphathi weposi. Waqala ukukhononda kuRoyal Mail ngonyaka odlule lapho izithombe zomkhaya ayezithumele ekhelini likanina zingazange zivele. Bathumela incwadi yokuxolisa - eyafika efulethini G elisenombolweni 10 kunokufika efulethini G elisenombolweni 8 lapho ehlala khona. Wathi: Kungase kubonakale kuyinto encane ngempela uma kuqhathaniswa nezinto, kodwa lapho uthunyelwa endaweni engafanele ngokuphindaphindiwe kuba okucasulayo. Ngizama ukubona uhlangothi oluhlekisayo lwayo. Ngilokhu ngibuza umakhelwane wami ukuthi uzosuka nini, ukuze ngithuthele efulethini lakhe. Mhlawumbe ngaleso sikhathi ngiyothola izincwadi zami. Akekho obonakala eqonda ukuthi kungani lokhu kwenzeka, kuyamangaza. UMnu. Ewington wathi wayesephokopheleni ukubhala incwadi yakhe yokugcina ifa futhi wayelindele imibhalo ebalulekile kummeli wakhe. Wanezela: Kuyahlekisa. Abakwazi ngisho nokuthumela incwadi yokuxolisa ekhelini elifanele. Uma sithumela ikhadi losuku lokuzalwa elinentengo yeposi engalungile sithola inhlawulo, kodwa kubonakala sengathi abanandaba. Bayaqhubeka bethi bazokuyisa kumphathi kodwa akukho okwenzekayo. I - Royal Mail yathi:Sithanda ukuxolisa ngobuqotho kumakhasimende ngezinkinga aye abhekana nazo ngenkonzo yethu yokuletha izincwadi kanye nokungakhululeki lokhu okuye kwabangela. Kuye kwasungulwa izinqubo ezihlanganisa ukuhlolwa kwansuku zonke ngumphathi wehhovisi lokulethwa kanye nabasebenzi abachazwe ngokubaluleka kokulethwa okulungile nokugcinwa...  <response>: UPhilip Ewington, oneminyaka engu-62, wathi iposi lakhe lalivame ukuthunyelwa ekhaya elingalungile. Wathi amaphasela nezincwadi zazithunyelwa kwelinye ifulethi elisemgwaqweni ofanayo. Inkinga yaqhubeka izinyanga eziyisithupha futhi wakhononda eRoyal Mail. Kodwa iRoyal Mail yathumela izincwadi zayo zokuxolisa ekhelini elingalungile. 