<prompt> Fingqa isihloko: CNN Olunye uhambo lwezindiza luletha esinye isikhalazo mayelana nenkampani yezindiza ephazamisa umgibeli oncelisa ingane yakhe. Omama abakhononda ngezimo lapho izisebenzi zezindiza ziphazamisa ukuncelisa noma ukupompa kwabo ibele abafihli futhi bahambe; basakaza izikhalazo zabo ngezinhlamvu ezingu-140 noma ngaphansi, ngezinye izikhathi kokuthunyelwe okuningi, ngezinye izikhathi bathatha izithombe zemibiko emide. UKristen Hilderman ungunina wakamuva othi wahlukunyezwa ngesikhathi encelisa. Lomama waseVancouver wayebuyela eCanada evela eholidini eCosta Rica nomkhaya wakhe ngeSonto ebusuku lapho, esho, kunenkinga engxenyeni yokugcina yohambo lwakhe. UHilderman wayondla indodana yakhe enezinyanga ezinhlanu ngesikhathi indiza i-United Airlines Flight 438 ihamba emgwaqeni ngaphambi kokuba isuke eHouston iye eVancouver. Ukuze achaze okwenzeka ngokulandelayo, wathatha isithombe sezinto ayezikhumbula ayezibhale ngekhompyutha wasifaka ku-Twitter. Owesilisa osebenza endizeni ogama lakhe linguKeith weza emgqeni wethu wathi kumyeni wami ngokuzwakalayo, ukuze bonke abaseduze bakwazi ukuzwa Nina nobabili niyahlangana yini? UHilderman wabhala. UHilderman wathi lapho umyeni wakhe evuma, umsizi wendiza wamjikijela ngengubo... wathi ngomusa, Khona - ke LAPHA, msize. Lapho ebuza kabili ukuthi yini okwakumelwe ayisize ngayo, wathi, isikhonzi sezindiza asizange simlalele. Wathi abagibeli ababesendizeni babemsekela, futhi bamtshela ukuthi babengazi ukuthi uncelisa ibele kwaze kwaba yilapho isikhonzi sendiza simkhomba. Bengilokhu ngimncelisa indodana yami ezindaweni eziningi zomphakathi kusukela yazalwa, futhi akekho owake wangenza ngazizwa ngingakhululekile futhi nginamahloni ngokondla ingane yami ngaphandle kokuyigquma ikhanda, kubhala yena. Umkhulumeli we-United Airlines uJennifer Dohm uthe inkampani yezindiza yaxhumana noHilderman ngoMsombuluko ebusuku nge-Twitter nokuthi izikhulu zezindiza zilangazelela ukukhuluma kakhulu naye kanye nelungu leqembu lethu ukuze baqonde ukuthi kwenzekeni. Ngendlela yethu evamile yokuncelisa ibele, samukela omama abancelisayo futhi sicela labo basebenzi...  <response>: Izikhulu ze-United zithi zilangazelela ukukhuluma naye kakhudlwana nelungu leqembu lethu Owesifazane uthi isikhonzi sezindiza sase-United sasifuna ukuba amboze umzimba wakhe ngesikhathi encelisa. Zonke izinkampani ezinkulu zezindiza zase-U.S. zivumela ukuncelisa ibele, kodwa akuzona zonke izinkampani zezindiza ezithumela izinqubomgomo zazo kuyi-Internet. 