 Site Investigators facilitated completion of the paper surveys by attending department meetings, and coordinated in-person interviews with providers interested in participating in the study. For all telephone interviews, participants received an introduction to the study through the mail or email. Veterans and caregivers were mailed information while VA social workers, nurses, physicians and LTC coordinators were contacted via email. Potential participants then received a telephone call from a Research Assistant who further explained the study and inquired about hisher interest in participation. For the satisfaction online survey, providers were able to complete the survey after receiving the email introduction. 