 Family members are often shocked and devastated by the death of their loved one, especially when it is sudden and unexpected. On the scene, families often dont really believe it happened because they didnt have time to absorb the fact of their loss. They hear the words and explanation given by the prehospital emergency medical services EMS team, but do not comprehend the full impact. Emotions seem frozen. They feel disoriented, restless, stunned and unable to think. 