def add_error(cls, queue_name, job, error, when=None, trace=None,
                                                        **additional_fields):
        """
        Add a new error in redis.
        `job` is a job which generated the error
        `queue_name` is the name of the queue where the error arrived
        `error` is an exception, which can has a code (better if it is)
        `when` is the datetime of the error, utcnow will be used if not defined
        `trace` is the traceback generated by the exception, may be null
        The new created instance is returned, with additional_fields set for
        aubclasses.
        """
        if when is None:
            when = datetime.utcnow()
        when = str(when)

        fields = dict(
            queue_name=queue_name,
            job_model_repr=job.get_model_repr(),
            job_pk=job.pk.get(),
            identifier=getattr(job, '_cached_identifier', job.identifier.hget()),
            date_time=when,
            date=when[:10],
            time=when[11:],
            message=str(error),
        )

        try:
            # exception can be a class (should not, but just in case...)
            fields['type'] = error.__name__
        except AttributeError:
            # or excetion is an instance
            fields['type'] = error.__class__.__name__

        error_code = getattr(error, 'code', None)
        if error_code is not None:
            fields['code'] = error_code

        if trace:
            fields['traceback'] = trace

        error = cls(**fields)

        if additional_fields:
            error.set_fields(**additional_fields)

        return error
Add a new error in redis.
        `job` is a job which generated the error
        `queue_name` is the name of the queue where the error arrived
        `error` is an exception, which can has a code (better if it is)
        `when` is the datetime of the error, utcnow will be used if not defined
        `trace` is the traceback generated by the exception, may be null
        The new created instance is returned, with additional_fields set for
        aubclasses.